Return & Exchange Policy Bin Ahmed Official

Thank you for shopping at Bin Ahmed Official! We want you to be completely satisfied with your purchase. If you're not satisfied with your order, we offer a hassle-free return and exchange policy under the following terms:

1. Eligibility for Return & Exchange

  • Returns and exchanges are accepted within 7 days from the date of delivery.
  • To be eligible for a return or exchange, the item must be in its original condition, unused, unwashed, and with all original tags still attached.
  • Sale or discounted items are not eligible for return or exchange unless faulty.

2. How to Initiate a Return or Exchange

  • Please contact our customer support team at [your email/contact number] within 7 days of receiving your item.
  • Include your order number, product name, and a brief description of the issue.
  • Our team will provide you with the return/exchange instructions.

3. Conditions for Return

  • Items should be in new, unworn, and unwashed condition.
  • Returns will only be accepted if the item has not been altered in any way.
  • Shipping fees for returns will be borne by the customer unless the product is faulty or incorrect.

4. Refund Process

  • Once we receive the returned item and it meets our return conditions, we will process your refund.
  • Refunds will be credited to your original payment method. Please allow up to 7 business days for processing.
  • Original shipping fees are non-refundable.

5. Exchanges

  • If you wish to exchange an item for a different size or color, we can arrange an exchange if the requested item is available in stock.
  • If the exchange item is not available, we will offer a refund instead.

6. Damaged or Defective Items

  • If the product is defective or damaged during shipping, please contact us immediately upon receipt.
  • We will either replace the item or issue a full refund.

7. Non-returnable Items

  • For hygiene reasons, underwear, swimwear, and accessories cannot be returned or exchanged unless defective.

Thank you for shopping with us! If you have any questions regarding our return & exchange policy, feel free to contact our customer support team.